Official User Guide · English · v0.1.1
Hotel Agent is a digital-employee workspace for hotel teams. It brings OTA back-office browsing, read-only Ctrip, Meituan, Booking.com and PMS queries, business data interpretation, quality checks, smart replies and pricing suggestions into one clear desktop application.
Hotel operations usually involve too many platforms, repeated checks and scattered follow-ups. Hotel Agent keeps these workflows in one place so operators can ask questions, analyse data, generate responses and track execution with natural language.
Sign in to platforms such as Trip.com, Meituan, Booking.com and Ctrip in the browser, then ask the AI assistant for help.
The system combines the current page, hotel settings and platform data to produce confirmable analysis, suggestions, draft replies or quality-check results.
Front-desk and operations users can handle daily tasks, while headquarters can publish checks, follow up execution and review results.
Browser, AI assistant, dashboards, quality tasks and automated collection live in the same application.
Hotel Agent selects the relevant role and skills for data queries, analysis or reply drafting.
Ctrip, Meituan, Booking.com and PMS query workflows do not modify operational data.
Plans, skill status and outcomes are recorded so running work can be followed, cancelled and diagnosed.
| Revenue management | Combine own inventory, own rates, competitor rates and date trends to support more confident pricing decisions. |
| Channel operations | Review and manage prices, inventory, reviews and messages across Trip.com, Meituan, Booking.com and other platforms. |
| Competitor monitoring | Maintain nearby competitor hotels and monitor public rates and market changes. |
| Store management | Assign quality-check tasks to properties and review submitted evidence in one place. |
Download the official package for your computer. After installation, open Hotel Agent and complete the first setup flow.
For Windows computers used by hotel operations teams.
For Mac computers. Download the package and follow the installation prompts.
Before using Hotel Agent in daily operations, prepare your computer, network, platform accounts and internal approval process.
| Item | Notes |
|---|---|
| Computer and network | Use a stable network that can access OTA platforms and AI services. |
| Platform accounts | Prepare the business back-office accounts your hotel uses, such as Trip.com, Meituan, Booking.com or Ctrip. |
| Account permissions | Recommended permissions include viewing rates, inventory, orders, reviews, messages and pricing tools. |
| Internal workflow | Clarify who confirms price changes, reply wording, quality-check approvals and exception handling. |
Complete the minimum setup first, then add room-type standards and data channels as needed. Once configured, Hotel Agent can query data, analyse competitors and support daily operational work.
Open the admin console, enter the full hotel name and save it. Then use automatic positioning and confirm that the map location is correct.
If your property is outside mainland China, switch the time zone to the hotel's local time. Singapore hotels should use Singapore Time.
Sign in to your common merchant back offices in the left browser. Sign in to at least one platform; more signed-in platforms unlock more scenarios.
Open competitor management in the admin console. After positioning your hotel, search nearby hotels and add the relevant competitors.
Create standard room types so different OTA room names can be mapped to a consistent property-level view.
Enable the platforms you want to collect from. Scheduled collection is useful for daily checks, reports and competitor monitoring.
Own rates and inventory can be collected more frequently, while competitor rates can usually use a lower frequency.
Back-office channels rely on the browser login session. Sign in again if the platform session expires.
After the first setup, open and sign in to the relevant business page on the left, choose a digital employee on the right, then type your operational request.
Different features require different preparation. Use this list to check whether your setup is ready.
| Feature | Required preparation |
|---|---|
| Rate and inventory queries | Enter hotel information and sign in to the relevant OTA back office. |
| Occupancy and trend analysis | Use an account that can view inventory, orders or availability data. |
| Competitor price comparison | Position your hotel, add competitors and sign in to the relevant platform. |
| Smart pricing | Confirm that the account can view and modify prices. Operators review before submitting. |
| Review replies | Open the review, comment or message page in the left browser first. |
| Scheduled collection | Enable scheduled tasks in the admin console data-channel settings. |
| Quality-check tasks | Create tasks in the hotel admin console and send the submission link to store staff. |
The AI Browser hosts the OTA and business pages needed for daily hotel operations. Operators can sign in, view rates and inventory, handle reviews and use merchant back offices on the left while the AI assistant uses the page context on the right.
Ask natural-language questions about rates, inventory, occupancy, competitor trends, pricing recommendations, review replies or operational reminders. Hotel Agent selects the relevant employee role and skills, while hotels can configure which employees and capabilities are available.
Smart pricing combines own inventory, own rates, competitor rates and recent trends to produce date-level, room-type-level recommendations with reasoning and risk notes.
Smart replies generate professional drafts for reviews, guest complaints, enquiries and platform messages. Operators review and copy the final wording.
For data that needs repeated checks, enable scheduled platform tasks in the admin console. Hotel Agent can then collect rates, inventory, competitor data and exceptions at configured times.
The quality-check system includes an admin side for publishing and reviewing tasks, plus a mobile submission side for store staff to complete checks and upload evidence.
Create a task with target stores, deadline, instructions, check items and submission requirements.
Review task status, completion progress, submission time and timeout risk.
Check submitted content, photos and remarks, then approve or reject for resubmission.
Store staff open the submission link on mobile, upload evidence, add remarks and submit the result.
Store staff can open the link on mobile, review the requirements, upload photos or attachments, add remarks and submit the quality-check result. The mobile page supports Chinese and English.
The most common reason is that the left browser is not signed in, or the login session has expired. Sign in again and retry the task.
Add competitors in the admin console first, then make sure the relevant platform account is signed in.
Open data-channel settings in the admin console and enable scheduled tasks for the platforms you need.
Enter the rejection reason on the review page and return the task for resubmission. Store staff can then add photos, attachments or remarks.